Office Policies
Office Billing and Insurance
1. We will always do our best to help you and improve your hearing in any way we can.
2. Disrespecting or yelling at any member of the Audiology Specialists staff will result in termination from our practice.
3. We require 24 hours notice of a cancellation. If someone forgets or neglects to appear for their appointment, without providing proper prior cancellation, a new appointment can not be scheduled without a $75 payment for the missed appointment.
4. Many insurances require a referral, or Doctor’s Note, for them to cover a hearing evaluation. It is necessary for patients to contact their provider and request this paperwork be sent to us. It is the patient’s responsibility to make sure this paperwork was properly sent and is dated before the appointment. We can confirm if we have received it but we can’t request the paperwork. Some insurances require a physician note of “Medical Necessity” before covering the purchase of hearing aids. This note is also the patient’s responsibility to obtain.
5. If your referral or Doctor’s note doesn’t arrive with the correct date, ie, if it is dated after the day the evaluation was performed, patients will need to pay for their appointment out of their own pocket.
6. We will advise you, to the best of our knowledge, what benefits you may or may not have. However, patients are responsible when insurance companies mis-advise us or change their mind. In the event that a service or product is not covered, patients will be responsible for the full expense. Insurances have the right to change their mind for 18 months after the service. This occasionally results in a reversal of payment. If necessary, we can advise you how to set up a Care Credit account to help you manage such an expense.
7. Patients are responsible for charges denied by their insurance coverage.
8. We must charge everyone the same amount, or it’s considered fraud (not it’s called fraud). We can offer a Prompt Pay discount, when payment is made at the time of service. For example, if a hearing evaluation is paid for at the time of service, and not billed to insurance, the reward for your prompt payment is a discounted price for the evaluation.
9. We accept all major credit cards, including Care Credit. There is a 3% surcharge fee added to all credit card and Care Credit transactions. There is NO surcharge fee for payments made by debit card, cash or check.
10. We will never sell your information