What We Do

Hearing Aids

In simple terms, a hearing aid is a small electronic device worn in or behind the ear.  But what it can do for someone with a hearing loss is simply amazing.

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Hearing Evaluations

A hearing test provides an evaluation of the sensitivity of a person’s sense of hearing. We provide testing for both children and adults.

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What we do

Other Services

Below please find a list of the additional services we provide.  If you are in need a hearing healthcare related service and don’t see it listed here, give us a call.  We can either provide the service or refer you to someone who can.

Hearing Aid Service/Repairs

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Why Doesn’t My Hearing Device Work?

What is wrong?

  • No sound
  • Distorted sound
  • Weak sound
  • Feedback
  • Static/Frying sound

Not Clear What should I check?

  • Battery-try a new one (preferably use one from a working instrument)
  • Replace wax trap
  • Clean the microphone(s)
  • Clean the sound-outlet
  • Clean the tubing or hook
  • Have your ears checked for wax build-up
  • Have a new hearing test

When do I consult with my Audiologist?

When you can’t fix it yourself when you are afraid you might break it, (ESPECIALLY when it’s in warranty) or when you need a new hearing test.


Concussion Evaluation

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Dr. Robertson is trained and certified by the American Institute of Balance. She has been fortunate to learn directly from Dr. Richard Gans, an internationally known expert in Concussion treatment. All aspects of the AIB program of education and treatment are research based and proven to show results. Concussion is very serious. Most medical tests can not identify concussion. CT scans can not identify micro traumatic brain injuries. If there is any chance you have a concussion, the most important thing is to REST. This means no emotional or mental strain for the first week after your head injury. Dr. Robertson can provide evaluation to determine your current level of mental function and help track improvements that develop over time and with treatment.

Public Presentations

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Dr. Robertson feels a professional responsibility to help people learn information that is helpful and useful to understand their hearing and what they need to know about hearing aids. Dr. Robertson would be pleased to create a program specific to the needs or questions your group may have. Please contact the office at 603-528-7700 to discuss your needs and make arrangements.

Hearing Protection

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Hearing protection is vital to your hearing health! Protection will help to slow down the development of hearing loss. Any time you will be exposed to loud noise, you should use protection. At work, you should be advised by your supervisor if you are in a section where noise levels may be harmful. Harmful noise levels may occur outside of work, as well. Ear protection should be worn when using lawn mowers, saws, or almost any power equipment. Some cleaning equipment and kitchen appliances are loud enough that it would be beneficial to use ear protection. Ear protection should also be worn when at concerts, auto races, tractor pulls, target shooting, or similar activities.

Sometimes, wearing ear protection may feel uncomfortable. Earmuffs may feel tight, give you a headache, or make you sweaty. Ear plugs may also feel tight, make your ears itch, or not stay in your ears well. You have to decide which is more unpleasant, having a hearing loss or wearing ear protection. If you are having trouble finding something comfortable, custom-made ear protection may be purchased through this office.

When selecting your hearing protectors, look for the NRR rating. This will be stated as “NRR25”, for example. This number tells you the maximum amount of noise, measured in decibels, that will be blocked; the higher the number, the more noise that will be blocked. Remember, if you don’t wear the protection as intended, it cannot help you. It is important to wear the earplugs inserted tightly into your ears.

We provide a variety of products that can protect your hearing and slow down your development of hearing loss. These products may be for industrial purposes, for musicians, for use at home with power tools or any other purpose. Please contact us to determine which product is appropriate for your needs.

Associated Listening Devices

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Alternative Listening Devices

Assistive devices are products made to help people who have hearing loss but do NOT require the use of hearing instruments.  They are used independently.  Most assistive devices are designed for one purpose.  If you want to have help in multiple areas, you will need to purchase multiple items.  We carry many products that have been well tested by our patients and have demonstrated good sound quality and reliability.  The pictures shown convey just some of the product options available.  Please describe what you need and we will try to find it for you.



Amplified Corded Phone amplified cordless phone  alternative listening device

Balance Evaluation

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Dr. Robertson is trained and certified by the American Institute of Balance. She has been fortunate to learn directly from Dr. Richard Gans, an internationally known expert in the evaluation and treatment of balance problems. All training and treatment taught by AIB are evidence based. Dr. Robertson can perform treatment for BPPV and perform evaluations for vestibular disorders ranging from the Gans SOP to VNG.

Why don’t you offer free evaluations like some other places?

If it’s free it’s usually because the people doing the testing are not permitted by law to charge a fee. The state does not allow anyone but a licensed audiologist with at least a Master’s degree in Audiology to receive financial compensation for evaluations. A hearing aid specialist/dispenser need only have a high school diploma and pass a state exam. He/she is not trained or qualified to evaluate for and interpret results which can identify possible medical conditions. So basically, if it’s free it’s because you are not working with someone with the expertise that Audiology Specialists, LLC offers. Remember, you get what you pay for.

Do you accept insurance?

We currently have contractual agreements for “in-network” service with Anthem, Cigna, Medicare and Harvard Pilgrim for coverage of hearing evaluations. Most insurance companies have some individual policies that provide a hearing device benefit. We will gladly help you determine your coverage. It should be noted that Medicare does not ever cover the cost of hearing aids or anything related to them.

I don’t have insurance. Is financing available?

We truly want to make sure that anyone that needs hearing assistance is able to get it so we also offer the option to finance your device purchase, through Care Credit, INTEREST FREE for up to 12 months. Also, we may have demonstration instruments or previously worn instruments available for a significantly discounted purchase price.


Do you offer senior discounts?

Because the majority of our clients are seniors we are unable to offer senior discounts, however, we do offer a discount for cash purchases.

I bought my device online and it’s not working well. Do you offer servicing?

While we discourage the purchase of hearing devices over the internet, sometimes we are able to service them. There are fees for any services you incur and we can only determine if we can help you after we have you, your instruments and a current hearing evaluation in our office. You wouldn’t buy dentures online and expect them to fit; the same is true of hearing devices.

Frequently Asked Questions

If you have a question about your hearing, you’re not alone. Current estimates place the number of hearing-impaired adults in the United States at just over 37 million.  

We’re also available to answer any questions you may have that pertain to insurance, financing, discounts or any other number of questions our patients ask us every day.

I’ve previously used a device and would like to purchase that brand again. Which manufacturers do you work with?

We offer instruments from a variety of manufacturers which allows selection of the most appropriate product to match your individual needs. Presently we work most often with Oticon, Widex, Unitron, Phonak, and Starkey, but; we have accounts with, and are able to work with, most other manufacturers.

What does “board certified” mean?

Board certified means different things, depending on how it is used. Audiologists can only get board certification from the American Board of Audiology. It is the most challenging to obtain and maintain due to requirements of extensive, continuing education. A different form of certification is awarded by the American Speech Language & Hearing Association. ASHA awards the Certificate of Clinical Competence, when an Audiologist has completed their training under supervision and passed a national exam. Hearing instrument dispensers obtain a Board Certification in Hearing Instrument Studies (BC-HIS) when they complete a course about fitting hearing instruments and pass a national exam. Each one of these credentials is an indication of improved quality of service. An audiologist can obtain all these forms of recognition. A hearing instrument dispenser can only obtain the BC-HIS. The law in the State of New Hampshire, as written, doesn’t allow anyone to use a term implying training as an Audiologist, when they are not an Audiologist. However, there are those who try to create terms which may mislead the public.

What is an Audioprosthologist?

This term means someone who works with prosthetic devices for auditory purposes, ie. Hearing Instrument Dispenser.

Is a Doctor of Audiology (Au.D.) able to provide medical care?

No. A Doctor of Audiology is someone who has a doctorate in hearing care but who does not provide any prescription medications, does not diagnose or treat medical conditions and does not perform surgery. Your Audiologist will provide important, useful information to your medical physician. These professionals communicate with each other or even work together to help give you the best care possible.

Our Mission

A Caring Approach to Hearing Health

We strive to provide comprehensive and professional hearing health care, from prevention to rehabilitation, for those individuals with hearing concerns. Our patient care will be unique to each individual and reflect the professional concern and attention required to allow each individual to succeed in their goal of improved quality of life through better hearing.

Our Location

211 South Main Street
Laconia, NH 03246

Telephone: 603-528-7700

Toll Free: 800-682-2338

Fax: 603-528-9623

Office Hours:

Monday, Tuesday & Thursday 9-5
Wednesday & Friday 9-2
Late hours on Thursday by prior arrangement only